Shipping & Returns Policy

We carefully package every order to ensure your items arrive safely and in excellent condition.

Processing Times

Orders are typically processed within 2–5 business days. You will receive tracking information once the order has shipped.

Maryland Local Delivery

Our warehouse is based in Baltimore, Maryland. If your shipping address is in Maryland, we will refund any shipping charges you incur and deliver to your address for free.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on the destination and order size. Delivery times may vary depending on carrier delays, weather conditions, or peak holiday periods.

International Shipping

We currently ship to select international destinations. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can assist with a replacement or claim. If a package is lost in transit, please contact us and we will work with the carrier to resolve the issue.

Returns & Exchanges

We want you to love your purchase. If you are not fully satisfied, eligible items may be returned within 14 days of delivery.

Eligibility

To qualify for a return:

• Items must be unused and in original condition
• Items must be returned in original packaging
• Proof of purchase is required

Non-Returnable Items

The following items are non-returnable unless they arrive damaged or defective:

• Clearance or final sale items
• Handmade items with natural variations in color, texture, or finish

Please note that slight variations are part of the handmade nature of our products and are not considered defects.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges

If you received a damaged or defective item, please contact us and we will gladly arrange a replacement or exchange where available.

For any questions regarding shipping, returns, or your order, please contact us through our website contact form or support email.